Consultations and current projects

Engagement period: November 2020 – January 2021

Engagement closed: Monday 18 January 2021

Areas covered: Patients registered at North Street Surgery Keighley

Your local NHS clinical commissioning group (CCG) is responsible for planning and paying for your GP services. The services at North Street Surgery are currently provided by doctors and health staff employed by Westcliffe Care UK (who you might know as Affinity Care), under a short-term contract.

This contract ends in November 2021, so we are making plans for how services will be provided in the future.

Our plans for a new contract

The CCG must make sure that GP services continue for people registered with North Street Surgery and that people’s needs continue to be met. NHS Bradford District and Craven CCG is starting to look at options for a new contract now, so that we can find a new provider of GP services to make sure care continues for patients at North Street Surgery.

We cannot extend the current contract further because of the legal rules around this particular type of contract set up by NHS England, so we need to issue a new contract.

We wrote to patients registered with North Street Surgery in October 2020 to let them know that we were carrying out something called market testing. Market testing helps us to make sure that there are providers of GP services who would be interested in running a surgery.

We are pleased that there has been interest from providers of GP services, so we are confident that we can secure a new contract to make sure your care continues.

What will happen next?

We are working with NHS England, which oversees this kind of contract for GP services. It is important to the CCG that we ensure GP services continue as normal for local people, so we have asked that the new contract for North Street Surgery is for as long a period as possible.

Affinity Care has the same opportunity to put itself forward to provide the new contract. We believe that Affinity Care has provided a good service to patients at North Street Surgery over the last four years and they have helped many people improve their health and wellbeing. We would like to thank Affinity Care and their staff for the care provided.

We wrote to patients registered at North Street Surgery to ask them to tell us what they thought of their existing GP services and what was important to them and their families for future services.

The survey closed on Monday 18 January 2021 and we are currently working through everyone’s responses. Details will be shared as soon as these are available.

Thank you to everyone who took part by sharing their views.

Engagement period: October – November 2019

Engagement closed: November 2019

Areas covered: Shipley and surrounding areas

Public engagement report: you can read a PDF copy of the public engagement report, published in December 2019 here. A webpage summary of the report is also available here.

Feedback from engagement:

Around 450 people shared their feedback/views during the engagement period.

The engagement activity focused on reaching people most likely to be affected by any changes to outpatient services at Shipley hospital, and therefore targeted Shipley and the surrounding areas.

We held sessions in Shipley Hospital itself, so a higher proportion of people who took part had recent experience of outpatient services than would be expected in the general population. We also visited community settings such as GP practices, libraries and leisure facilities, to talk face-to-face and gather people’s views.

The questionnaire captured people’s views on their recent experiences of outpatient services, including which service they had used and what method of transport was used. It also focused on Shipley Hospital specifically to determine people’s awareness and usage of services and asked people to consider the future of services at Shipley Hospital. In addition, we asked about the ways in which people would like to be consulted on potential changes to the service in future.

Feedback from engagement included that:

• most people in the local area were aware of the services provided at Shipley Hospital
• around 70% had some experience of Shipley Hospital, although for a number of these their experience was longer than three years ago, some described experiences that were longer than ten years ago
• people who had experienced care or used services at Shipley, were also likely to have used the same service(s) at St Luke’s Hospital or Bradford Royal Infirmary, or in their GP practice
• over half of those with recent experience of outpatient services had driven to access these services
• people’s experience of outpatient services was mostly positive, particularly around the attitude of staff working in these services
• when it comes to the future of outpatient services, almost a third talked about the importance of keeping outpatient services in the local area to meet the needs of local people
• people also raised concerns about travel times, access to public transport, and problems with parking at the main Bradford hospital sites
• three-quarters felt that we should explore repairing the building and retain services at Shipley Hospital
• around half wanted to explore moving services into local GP surgeries
• people wanted to be assured that local views and the impact on patients would be taken into account when making decisions.

This insight will inform the next phase of planning. A formal consultation is planned in spring 2020.