Consultations and current projects
When a significant decision about a local service needs to be made, we run a consultation or an engagement project. We ask for feedback on a specific topic to help us understand the views and priorities of local people. Your feedback on consultations and projects is then used to help us understand the full range of options before any decision is made.
Information about current consultations and engagement projects can be found below.
Current consultations and engagement projects
For patients at North Street Surgery in Keighley – have your say on the future of your GP services
Your local NHS clinical commissioning group (CCG) is responsible for planning and paying for your GP services. The services at North Street Surgery are currently provided by doctors and health staff employed by Westcliffe Care UK (who you might know as Affinity Care), under a short-term contract.
This contract ends in November 2021, so we are making plans for how services will be provided in the future.
Our plans for a new contract
The CCG must make sure that GP services continue for people registered with North Street Surgery and that people’s needs continue to be met. NHS Bradford District and Craven CCG is starting to look at options for a new contract now, so that we can find a new provider of GP services to make sure care continues for patients at North Street Surgery.
We cannot extend the current contract further because of the legal rules around this particular type of contract set up by NHS England, so we need to issue a new contract.
We wrote to patients registered with North Street Surgery in October 2020 to let them know that we were carrying out something called market testing. Market testing helps us to make sure that there are providers of GP services who would be interested in running a surgery.
We are pleased that there has been interest from providers of GP services, so we are confident that we can secure a new contract to make sure your care continues.
What will happen next?
We are working with NHS England, which oversees this kind of contract for GP services. It is important to the CCG that we ensure GP services continue as normal for local people, so we have asked that the new contract for North Street Surgery is for as long a period as possible.
Affinity Care has the same opportunity to put itself forward to provide the new contract. We believe that Affinity Care has provided a good service to patients at North Street Surgery over the last four years and they have helped many people improve their health and wellbeing. We would like to thank Affinity Care and their staff for the care provided.
How can I share my views?
If you are currently registered as a patient with North Street Surgery you tell us what you think in a quick online survey.
If you use a smartphone, you can also open the camera on your phone and scan this QR code to go straight to the online survey:
Due to the coronavirus (COVID-19) pandemic, our teams are working from home so if you can take part online, please do, as this will help us to receive your response more quickly.
If you can’t get online or you need help to complete the survey in a language other than English, you can call us on 01274 237514 and leave a message. A member of our engagement team will call you back to go through the questions over the phone and will provide support in different languages.
We are not sharing paper surveys because we want to keep people safe during the pandemic. But if you do need any help to complete the questions, or information in a different way such as braille or large print, please call and leave a message and our team will help you.
Please give us your views by the closing date of Monday 18 January 2021.
Other organisations that run consultations and engagement projects
The following organisations also run consultations and engagement projects on health, care and wellbeing issues (please note, hyperlinks open in a new window):
Past consultations and projects
Engagement period: October – November 2019
Engagement closed: November 2019
Areas covered: Shipley and surrounding areas
Public engagement report: you can read a PDF copy of the public engagement report, published in December 2019 here. A webpage summary of the report is also available here.
Feedback from engagement:
Around 450 people shared their feedback/views during the engagement period.
The engagement activity focused on reaching people most likely to be affected by any changes to outpatient services at Shipley hospital, and therefore targeted Shipley and the surrounding areas.
We held sessions in Shipley Hospital itself, so a higher proportion of people who took part had recent experience of outpatient services than would be expected in the general population. We also visited community settings such as GP practices, libraries and leisure facilities, to talk face-to-face and gather people’s views.
The questionnaire captured people’s views on their recent experiences of outpatient services, including which service they had used and what method of transport was used. It also focused on Shipley Hospital specifically to determine people’s awareness and usage of services and asked people to consider the future of services at Shipley Hospital. In addition, we asked about the ways in which people would like to be consulted on potential changes to the service in future.
Feedback from engagement included that:
- most people in the local area were aware of the services provided at Shipley Hospital
- around 70% had some experience of Shipley Hospital, although for a number of these their experience was longer than three years ago, some described experiences that were longer than ten years ago
- people who had experienced care or used services at Shipley, were also likely to have used the same service(s) at St Luke’s Hospital or Bradford Royal Infirmary, or in their GP practice
- over half of those with recent experience of outpatient services had driven to access these services
- people’s experience of outpatient services was mostly positive, particularly around the attitude of staff working in these services
- when it comes to the future of outpatient services, almost a third talked about the importance of keeping outpatient services in the local area to meet the needs of local people
- people also raised concerns about travel times, access to public transport, and problems with parking at the main Bradford hospital sites
- three-quarters felt that we should explore repairing the building and retain services at Shipley Hospital
- around half wanted to explore moving services into local GP surgeries
- people wanted to be assured that local views and the impact on patients would be taken into account when making decisions.
This insight will inform the next phase of planning. A formal consultation is planned in spring 2020.
