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New online mental health support service for adults


05 Oct 2020

In the run up to World Mental Health Day on Saturday 10 October 2020, adults who need support in the Bradford district and Craven can now use Qwell, an online counselling and emotional wellbeing support service.

This easy to use platform at is for all adults over the age of 19 and anyone using the site can access free anonymous emotional and mental health support, in a safe and confidential space.

Commissioned by NHS Bradford District and Craven Clinical Commissioning Group, in partnership with Bradford Metropolitan District Council, the Qwell service is provided by Kooth, which is accredited by the British Association for Counselling and Psychotherapy.

Online chat sessions are also available with experienced counsellors where people can drop in or alternatively, book a one-to-one session. The counselling sessions are available from 12-noon until 10pm on weekdays and from 6pm until 10pm on weekends, 365 days a year.

Sasha Bhat, head of mental wellbeing at NHS Bradford District and Craven CCG said: “Providing easily accessible online support is a great way to help make sure adults can improve their mental health and wellbeing when they may be anxious about reaching out.  We need services such as Quell that are available when people need them the most and at a time that suits them.

“Last year we commissioned Kooth, an online service for children and young people. This has proved to be really beneficial by offering anonymous support as some find it hard to speak face to face. We wanted to replicate the service to deliver online therapies to adults across our district.

“The coronavirus pandemic has had an impact on people’s mental health so it is great to increase our offer of support to people living in the Bradford district and Craven and we are looking forward to working with Qwell over the next 12 months.”

Dr Lynne Green, chief clinical officer at Kooth added: “We want to ensure that accessing mental health support is as easy and convenient as possible. The online nature of Qwell means that more people are able to get advice in a way that is most suitable for them, at a time that is convenient for them. We hope that more adults will access help and support for their mental wellbeing through this new Qwell commission.”

Anyone experiencing issues with their emotional wellbeing, such as stress or anxiety, can use the new online resource by visiting:


Kooth is the UK’s leading online mental health platform and currently sees over 4,000 logins a day. It has three services:

  • Kooth: for children and young people
  • Kooth Student: for university students
  • Kooth Work:for adults

Kooth is commissioned in 77% clinical commissioning group areas across the country. It is a fully safeguarded and pre-moderated community with a library of peer and professional created content, alongside access to experienced online counsellors. There are no thresholds for support and no waiting lists.

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