Outpatient services at Shipley Hospital – final engagement report – December 2019

Background

Shipley Hospital – the building

Built over 100 years ago, Shipley Hospital (at 98 Kirkgate, Shipley BD18 3LT) is a large converted house. Over time, it was a maternity home and a community hospital. Today, outpatient services and a support group occupy the ground floor. The first floor inpatient ward was closed in May 2010 because of significant fire safety issues.

Whilst it is safe to provide services to patients on the ground floor, the building continues to pose issues for staff and patients due to its age and condition. Frequently there are issues with the roof and the fabric of the building, for example. Sadly, the age and structure of the building mean it is not possible to improve the standard to that of a modern, purpose-built, health facility. This is why we are considering the future of the services at the hospital. If these move to other locations, the hospital could be closed and proceeds from its sale returned to the NHS.

Services at Shipley Hospital

NHS services include physiotherapy (five days) and occupational therapy (four half days), x-ray (four mornings), and outpatient clinics (one half day a week) for general surgery and memory assessment, and two half day sessions for older people’s psychiatry. Bradford Bereavement Support also provides a counselling service (two days).

Purpose of engagement

Following a request by Bradford Teaching Hospitals Foundation Trust to relocate Radiology services to St Luke’s Hospital, the CCGs and the Trust have worked with NHS Property Services to review the current utilisation of the site.

To help inform our decision about the future of Shipley Hospital and its services, we need to understand the views of local people on options for future service delivery. A period of engagement was planned to inform further development of options for the future of services, in order to:

  • collect further insight into how people currently use services and awareness of these services within the community;
  • gather insight about potential future options which should be explored in more
    detail prior to formal consultation;
  • understand who is most likely to be impacted by the proposals, and how;
  • understand what is important to people, and why;
  • understand how local people want to take part in a future consultation.

Detailed Quality and Equality impacts have been carried out and will continue to be updated to take into account new information, including the insight from engagement. The engagement report will inform the formal consultation with patients, the public, our partners and wider stakeholders.

Approach

The CCG worked with stakeholders to develop a communications and engagement plan that was proportionate to the intended change and enabled a wide range of people to participate.

Engagement period:

Before the engagement launched, we discussed our plans and gathered views from patient and carer representative organisations:

  • Healthwatch Bradford and District
  • NHS Bradford district and Craven People’s Board
  • Engaging People partners, BTM, CNet, HALE

Our Engaging People partners have strong community links in the local area, and were well placed to lead on this engagement, in order to actively promote it in the local area and gather responses.

An engagement document (appendix 1 contained within the PDF version of the Shipley Hospital report) was developed which included information about services at Shipley Hospital and a questionnaire. This was available to complete online and printed copies were also produced and distributed.

Engaging People attended community settings such as GP practices, libraries and leisure facilities to talk face to face and gather people’s views. They also attended several sessions at Shipley Hospital to gather views of people currently accessing services. Posters were produced advertising details of when and where Engaging People teams were attending. Appendix 2 contained within the PDF version of the Shipley Hospital report contains a full list of locations covered.

The survey was also promoted through sending information out to our existing contacts, and our voluntary sector partners also included information in their newsletters, e-bulletins etc. The survey was promoted on Bradford District CCG’s website. Regular posts were planned on social media throughout the engagement period, however after the engagement had launched we were advised by NHS England to cease promotion of the survey and engagement activities during the general election campaign period. Press releases were not issued to local media due to pre-election restrictions.

However information about the engagement was picked up from other sources and appeared in the Telegraph and Argus newspaper and website on 6 November 2019.

454 individual responses were collected.

 


Engagement findings

Our engagement activity focused on reaching people most likely to be affected by any changes to outpatient services at Shipley hospital, so targeted Shipley and the surrounding areas in line with the usage data provided for current services.

The engagement team from our VCS partners held several sessions in Shipley Hospital itself in order to reach people most likely to be affected, therefore a higher proportion of respondents have recent experience of outpatient services that would be expected in the general population.

Summary of key findings:

  • most people in the local area were aware of the services provided at Shipley Hospital
  • around 70% of people had some experience of Shipley Hospital
  • over half of other respondents said their experience of Shipley Hospital was longer than three years ago, with almost a third of respondents describing experiences longer than ten years ago
  • over half of people with recent experience of outpatient services had driven to access these services
  • people’s feedback about their experience of outpatient services was mostly positive, particularly around the attitude of staff working in these services
  • when it comes to the future of outpatient services, almost a third of people talked about the importance of keeping outpatient services in the local area, in order to meet the needs of local people
  • people also raised concerns about travel times, access to public transport and problems with parking at the main Bradford hospital sites
  • three quarters of people felt that we should explore the option to repair the building and retain services at Shipley Hospital
  • around half of people wanted to explore the option of moving services into local GP surgeries
  • people wanted to be assured that local views and the impact on patients would be taken into account when making decisions.

“I was born in Shipley hospital and to see it close would be so sad. Our elderly people rely on a local hospital, refer to a local hospital. The amount of people who rely on patient transport but complain of the waiting times […] Keeping Shipley open offers more services and would cut down on this”

“If all the services were still going to be offered locally, I would be in agreement with the decision to close the hospital. People living in Shipley, Baildon, Bingley, Esholt, Eldwick, Gilstead don’t want to trail to Bradford. It would put pressure on hospital patient transfer service.”

You can read a detailed report of the engagement findings, by downloading a PDF copy of the Shipley Hospital engagement report. Screen readers will not be able to read the text which accompanies the graphs, however, the text accompanying the graphs gives an accessible description of the engagement findings.


Future consultation

In order to ensure that a future consultation is accessible to as many people as possible, we gathered views about how people would expect to hear about the consultation and take part.

Most people indicated that they wanted to receive written information about the proposals and would like to take part in surveys. 129 people indicated that they would like to take part in public events as part of a future consultation.

When developing our plan for a future consultation, we will shape it around the insight collected through this engagement.

237 people asked to be kept informed of future consultation; they will all be sent a copy of this engagement report and we will keep in touch with them throughout the future consultation period.

Responses to question ‘how would you expect to hear about a future consultation?’:

  • Local newspapers – 56%
  • Written information – 70%
  • Social media  – 40%
  • Local NHS organisation – 31%
  • Other – 12%

Responses to question ‘how would you like to take part in a future consultation?’:

  • public events – 40%
  • online survey – 50%
  • paper survey – 46%
  • other – 7%
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