Practice staff with a Care Navigation sign

Care Navigation

Getting you the right care from the right person, first time

When you ring to book a GP appointment, you might notice the reception team will ask you for a brief outline of how they can help you.

This is because we have introduced something called Care Navigation. It means reception teams at GP practices across Bradford District and Craven have been trained to ensure they can help you to find the best service for your needs, so you can receive the right care more quickly.

The service is only for adults over the age of 18 and anything you share will be kept confidential.

Through this specialist training, reception teams will be able to direct you to the most appropriate clinician or service for your needs.

Reception staff will never offer clinical advice. Instead, this new way of working is about offering your choice to see more appropriate professionals in your local practice team or even somewhere else. If they can deal with the problem directly, it will often be quicker and means you may not need to see a GP at all.

By working this way, it helps to free-up time for GPs to care for patients with complex or serious health conditions that can only be managed by a doctor. More importantly though, it means people are seen first by the clinician that is best placed to help you with your health needs.

Helping you to choose

The choice is always yours though. It is completely up to you if you want to share information with your GP practice’s reception team.

You can find out more about Care Navigation by taking a look at our frequently asked questions below, by picking up a leaflet or by speaking to a member of your practice team.

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