Patient support line

Our CCG wants to hear what people think about our services so we can use this information to make decisions about the services we commission (buy).

The patient support line is here to help if you have a concern, complaint or compliment about our CCG or a local NHS service.

In the first instance we would advise you to contact the organisation you are complaining about. This gives them an opportunity to resolve your concerns or complaint.

If this does not resolve your issue, contact the patient support line. We will listen to your concerns, give advice and help you understand if there are any other people you need to contact about your issue.

We will acknowledge your complaint or concern within three working days and provide you with a response within a time frame we agree with you.

Important information – patient support line and coronavirus

NHS England and NHS Improvement have made a decision to suspend all ongoing and new investigations into complaints during the coronavirus pandemic.

All new complaints received will be assessed by our patient support team. Please email complaints, concerns or compliments to: rather than via post. This is as the team are currently working from home.

Any urgent concerns about the current care and treatment of anyone will be prioritised and responded to as appropriate. We will contact the provider of the services concerned.

Non-urgent concerns will be responded to in due course and the patient support team will keep you up to date about these.

No new formal investigations will begin while NHS services are responding to the coronavirus pandemic.

The patient support team will continue to advise and support people during the coronavirus pandemic, and will assist with any urgent issues people may have throughout this period. The team can be contacted on the following mobile telephone numbers:

07583102430 or 07866015382
or please email

When we look into your complaint or concern we shall aim to:

  • find out what happened so we can explain this to you
  • make sure you receive an appropriate response
  • make it possible for you to discuss the problem with those concerned
  • look at what we can learn from your complaint to ensure we improve local services.

Contacting the patient support line

You can contact the patient support line to discuss your concern, complaint or give a compliment about a local NHS service.

  • phone: 01274 237562
  • email:
  • write to: patient support team, NHS Bradford District and Craven CCG, Scorex House (West), 1, Bolton Road, Bradford, BD1 4AS.

Local services you can contact about your concern, complaint or compliment

The independent complaints advocacy team

If you need independent help and support with your complaint you can contact the independent complaints advocacy team (ICAT) using the contact details below. ICAT is an independent advocacy service and not part of the NHS.

Parliamentary and Health Service Ombudsman

If you are not satisfied with the final outcome of your complaint you can contact the Parliamentary and Health Service Ombudsman. Before you do this we would encourage you to discuss your complaint with the organisation who you have complained about so that they can discuss with you anything else they could do to try and resolve your complaint for you.

You can contact the Parliamentary and Health Service Ombudsman in the following ways:

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