Ordering repeat prescriptions

GP practices in Bradford District and Craven do not accept repeat medication ordering from pharmacies or any other dispensing companies. This policy has been in place since November 2016.

The aim of this policy was to empower people to have more control and understanding of your medicines. It also aimed to help to improve the quality and safety of services to patients and stop medicine prescription waste.

There are various ways of to order any repeat medication direct from your GP practice. These include:

  • online on your computer on the SystmOnline website, a guide for patients can be
    found on the TPP website here
  • using the SystmOnline app or the NHS App on your mobile phone or tablet device
  • handing in the white, tear-off part of your repeat prescription to your GP practice
  • writing a letter to your GP practice

If you are not able to order your repeat medication in the ways stated above, you can nominate a trusted family member or a carer to do this on your behalf. You can also choose to discuss this with your GP practice to see if they are able to help.

GP practices need two to three working days to issue a prescription. The pharmacy then needs two days to obtain your medicines, so please don’t leave ordering repeat medicines until the last minute.

GP practices still send prescriptions directly to the nominated pharmacy of your choice. The pharmacy will then dispense the medicines as usual.

Ordering prescriptions using an app

There a several ways to order repeat prescription items from your practice. These include the following:

Other apps available through your local pharmacy or other online ordering services are not suitable as they are still classed as third-party ordering as most do not link directly to your patient record – increasing the chance of error, delays in prescriptions or other unwanted issues.

Nominating a pharmacy is always your choice and should not be determined by others. The above information does not take away your right to choose a pharmacy, it is just to clarify how prescriptions should be ordered within our area.

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