Urgent and emergency care

NHS 111 – for urgent health advice

NHS 111 is available 24 hours a day, seven days a week. You can call 111 free of charge, from a landline or mobile phone, or go online to 111.nhs.uk (opens in a new window).

Get in touch with 111 when you:

  • urgently need medical help or advice but it is not a life threatening emergency
  • are not sure which NHS service you should use
  • don’t know who to call or you do not have a GP to call
  • need health information or reassurance about what to do next.

NHS 111 also provides a British Sign Language (BSL) service which is available from 8am to midnight every day. Using your computer and a webcam, you can make a call to a BSL interpreter. The interpreter telephones an NHS 111 adviser and relays your conversation with them. You can connect to the NHS 111 BSL service using the Interpreter Now website (opens in a new window).

999 or Accident and Emergency (A&E)

Calling 999 or going to A&E is for emergency treatment or life-threatening injuries. If you are unsure of what to do, you should contact NHS 111.

A&E or 999 should be used in the case of:

  • loss of consciousness
  • acute confused state and fits that are not stopping
  • persistent, severe chest pain
  • breathing difficulties
  • severe bleeding that cannot be stopped
  • severe allergic reactions
  • severe burns or scalds
  • injury as result of an accident.

Mental health crisis support

There are also services available for people experiencing a mental health crisis. A crisis can mean different things to different people but often it can be when you feel unable to cope and need some immediate support.

First Response

First Response is a service open 24 hours a day, seven days a week for people of all ages who may be experiencing a mental health crisis. You can call First Response on 01274 221181.

Where possible, the person who is experiencing the crisis should contact the First Response service. Sometimes, this is not always possible so if you are concerned about the wellbeing of someone you know, you can contact the service on their behalf.

More information about the First Response service is available on the Bradford District Care NHS Foundation Trust website (opens in a new window).

Cellar Haven

If you are over the age of 16, you can use Haven at The Cellar Trust. Haven is a non-clinical supportive environment which is there to help people in a crisis stay safe, work through and understand their crisis and help them access the support they need going forward.

Haven is open every day of the year between 10am – 6pm.

You can access the Haven service by calling the First Response telephone number on 01274 221181. Haven is not currently open to self-referrals.

You can find out more about the Haven service on The Cellar Trust website (opens in a new window).

The Sanctuary at Mind

Sanctuary is a service open to people over the age of 16 who are experiencing mental health crisis. It is a calm, non-clinical safe space which is an alternative to going to hospital. Sanctuary is open every day of the year from 6pm to 1am.

You can access Sanctuary by calling the First Response telephone number on 01274 221181.

You can find out more about the Sanctuary on the Mind in Bradford website (opens in a new window).

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